Cookies & Privacy Policy

Privacy Notice

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, contractors and contacts and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us
   Company: Lavastar Signs
   Address: Canal Cottage, Dogmersfield Park Estate, Chalky Lane,
Dogmersfield, Hook RG27 8TD
   Data protection lead: Tracey Butcher
   Email address: info@lavastar.co.uk
   Telephone number: 0845 459 4525
2. What Does This Notice Cover?
   This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
   Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

   Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

   The personal data that we use is set out in Part 5, below.

4. What Are My Rights?
   Under the GDPR, you have the following rights, which we will always work to uphold:

   a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

   b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

   c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

   d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

   e) The right to restrict (i.e. prevent) the processing of your personal data.

   f) The right to object to us using your personal data for a particular purpose or purposes.

   g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. We do not use your personal data in this way.

   h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
   For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

   Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

   If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?
   We may collect some or all of the following personal data. If you do not allow us to collect this data then we may not be able to fulfil our contractual or legal requirements.
   • Name
   • Address
   • Email address
   • Telephone number
   • Business name
   • Job title
   • Profession
   • Payment information
   • IP address and website cookies

   


6. How Do You Use My Personal Data?
   Under the GDPR, we must always have a lawful basis for using personal data. Our lawful basis is one or more of the following:
   • Because the data is necessary for our performance of a contract with you;
   • Because you have consented to our use of your personal data; or
   • Because it is a legal requirement.

   Your personal data may be used for one of the following purposes:

   • Providing and managing your account.
   • Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
   • Communicating with you. This may include responding to emails or calls from you.
   • Supplying you with information that you have opted-in to (you may unsubscribe or opt-out at any time by following the instructions at the bottom of every communication).
   • With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
7. How Long Will You Keep My Personal Data?
   We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
   • If you make an enquiry but do not engage our services, we will keep your personal data for 3 months from the date of last communication.
   • If you engage our services, we will keep your personal data for 7 years from the date of last communication.
8. How and Where Do You Store or Transfer My Personal Data?
   We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows:
   • Where we transfer your data to a third country, this is protected by the use of a data sharing agreement utilising EU approved model contract clauses.
9. Do You Share My Personal Data?
   We may need to share your personal data with the following recipients:
   • External accountant
   • Couriers making deliveries on our behalf
   • Contractors working on our behalf

   In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.


10. How Can I Access My Personal Data?
    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

    We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?
    To contact us regarding your personal data and data protection, including to make a subject access request, please use the contact details in section 1.
12. Changes to this Privacy Notice
    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

    Any changes will be made available in the latest version of this document, which is always available from our website.

Document Owner and Approval
The data protection lead is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

Cookies

1. Introduction
   1.1 Our website uses cookies.

   1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Credit
   2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3. About cookies
   3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

   3.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

   3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

   3.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

4. Our cookies
   4.1 We use only session cookies on our website.

   4.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
   (a) we use cookies on our website to recognise a computer when a user visits the website / track users as they navigate the website / improve the website’s usability / analyse the use of the website / personalise the website for each user / target advertisements which may be of particular interest to specific users.

5. Analytics cookies
   5.1 We use Google Analytics to analyse the use of our website.

   5.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

   5.3 The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz.

   5.4 The information generated relating to our website is used to create reports about the use of our website.

6. Third party cookies
   6.1 Our website also uses third party cookies.

   6.2 To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (we do not publish interest-based advertisements on this website). You can view, delete or add interest categories associated with your browser by visiting: http://www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI’s (Network Advertising Initiative’s) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin.]

7. Blocking cookies
   7.1 Most browsers allow you to refuse to accept cookies; for example:
   (a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
   (b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
   (c) in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

   7.2 Blocking all cookies will have a negative impact upon the usability of many websites.

8. Deleting cookies
   8.1 You can delete cookies already stored on your computer; for example:
   (a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
   (b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
   (c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

   8.2 Deleting cookies will have a negative impact on the usability of many websites.

9. Cookie preferences
   9.1 You can manage your preferences relating to the use of cookies on our website